What drives the choice of a third party logistics provider?

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dc.contributor.author Anderson, Edward en_US
dc.contributor.author Coltman, Tim en_US
dc.contributor.author Devinney, Timothy en_US
dc.contributor.author Keating, Byron en_US
dc.contributor.editor en_US
dc.date.accessioned 2012-02-28T06:55:57Z
dc.date.available 2012-02-28T06:55:57Z
dc.date.issued 2011 en_US
dc.identifier 2010001946 en_US
dc.identifier.citation Anderson Edward et al. 2011, 'What drives the choice of a third party logistics provider?', Wiley-Blackwell Publishing, Inc., vol. 47, no. 2, pp. 97-115. en_US
dc.identifier.issn 1523-2409 en_US
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/17392
dc.description.abstract It is generally believed that companies choose supply chain partners on the basis of their distinctive value propositions ? a fact one would also expect holds true when companies choose a logistics service provider. However, faced with the complexities of varied customer demands, it can be difficult for logistics service companies to obtain an effective understanding of how customers differentially value the service components they offer. In this paper, we address this issue by identifying the factors that are important in a customer?s choice of a logistics service provider. Using stated choice methods we explore the relative importance of seven service attributes using a sample of 309 managers with a central role in purchasing logistics services across a range of industries and countries. The results reveal that three distinct decision models populate our data where the preferences for different logistics service attributes ? such as price and delivery performance ? vary greatly between customer groups represented by these models. Strategically, our findings provide themanagement of a third-party logistics provider with a logical starting point from which to determine the goals that are set for their operations, particularly in choosing the customer segments to service. en_US
dc.language en_US
dc.publisher Wiley-Blackwell Publishing, Inc. en_US
dc.relation.isbasedon en_US
dc.relation.isbasedon http://dx.doi.org/10.1111/j.1745-493X.2011.03223.x en_US
dc.title What drives the choice of a third party logistics provider? en_US
dc.parent Journal of Supply Chain Management en_US
dc.journal.volume 47 en_US
dc.journal.number 2 en_US
dc.publocation USA en_US
dc.identifier.startpage 97 en_US
dc.identifier.endpage 115 en_US
dc.cauo.name BUS.School of Marketing en_US
dc.conference Verified OK en_US
dc.for 150309 en_US
dc.personcode 0000066749 en_US
dc.personcode 0000022449 en_US
dc.personcode 034842 en_US
dc.personcode 0000066750 en_US
dc.percentage 100 en_US
dc.classification.name Logistics and Supply Chain Management en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom en_US
dc.date.activity en_US
dc.location.activity en_US
dc.description.keywords third-party logistics; customer service; supplier selection; survey methods; discrete choice modeling. en_US

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