Abstract:
The paper outlines an action research project conducted within an Australian public sector organisation with the purpose of changing a key internal business process. Despite the significant challenges incurred by using a change methodology considered to be â¿¿radicalâ¿¿ within this conventional, hierarchically structured, organisation, the business process was transformed successfully and productivity has increased significantly within the organisation. Furthermore, the action research approach generated pertinent new knowledge; greatly enriched various forms of intangible capital within the organisation; and created a precedent with respect to greater collaboration and democracy within the organisation. In encouraging this approach to managing change within hierarchically structured organisations, the paper advocates caution in its introduction and warns of the challenges that it poses for power management in such organisations.
