Service Science: A Reflection from Telecommunications Service Perspective
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| dc.contributor.author | Chew Eng | en_US |
| dc.contributor.editor | Maglio P., Kieliszewski C., Spohrer J. | en_US |
| dc.date.accessioned | 2012-02-02T02:28:10Z | |
| dc.date.available | 2012-02-02T02:28:10Z | |
| dc.date.issued | 2010 | en_US |
| dc.identifier | 2010001632 | en_US |
| dc.identifier.citation | Chew Eng 2010, 'Service Science: A Reflection from Telecommunications Service Perspective', in http://www.springerlink.com/content/h21v862511850027/ (ed.), Springer, New York, pp. 359-386. | en_US |
| dc.identifier.issn | 978-1-4419-1627-3 | en_US |
| dc.identifier.other | B1 | en_US |
| dc.identifier.uri | http://hdl.handle.net/10453/14296 | |
| dc.description.abstract | An initial set of requirements for a proposed next-generationtelecom service innovation model is derived by viewing telecommunications service in the context of the emergentservice science principles. An in-depth review of the industry-standardized telecom business operations, eTOM, the next-generation network (NGN) architecture and advances made by global leading service providers yields the basic constructs for the proposed model which is centered on collaborativeinnovation , particularly customer collaboration. The proposed model is broadly described, and an initial review of challenges and recent advances in customer co-creation of service offering is provided. | en_US |
| dc.language | en_US | |
| dc.publisher | Springer | en_US |
| dc.relation.isbasedon | http://www.springerlink.com/content/h21v862511850027/ | en_US |
| dc.title | Service Science: A Reflection from Telecommunications Service Perspective | en_US |
| dc.parent | Handbook of Service Science | en_US |
| dc.journal.volume | en_US | |
| dc.journal.number | en_US | |
| dc.publocation | New York | en_US |
| dc.identifier.startpage | 359 | en_US |
| dc.identifier.endpage | 386 | en_US |
| dc.cauo.name | FEIT.School of Systems, Management and Leadership | en_US |
| dc.conference | Verified OK | en_US |
| dc.for | 100500 | en_US |
| dc.personcode | 995407 | en_US |
| dc.percentage | 000100 | en_US |
| dc.classification.name | Communications Technologies | en_US |
| dc.classification.type | FOR-08 | en_US |
| dc.edition | 1 | en_US |
| dc.custom | en_US | |
| dc.date.activity | en_US | |
| dc.location.activity | en_US | |
| dc.description.keywords | Serviceâ¿¿Dominant logic - Value networks - Information technology - Resources - Learning - Supply chain management - Infomediaries - Service | en_US |
| dc.staffid | en_US |
