A Framework for Delivering Personalized e-Government Services from a Citizen-Centric Approach

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dc.contributor.author Al- Hassan, Malak en_US
dc.contributor.author Lu, Jie en_US
dc.contributor.author Lu, Hai Yan (Helen) en_US
dc.contributor.editor Gabriele Kotsis, David Taniar, Eric Pardede, Ismail Khlil en_US
dc.date.accessioned 2010-07-15T07:28:36Z
dc.date.available 2010-07-15T07:28:36Z
dc.date.issued 2009 en_US
dc.identifier 2009001882 en_US
dc.identifier.citation Al- Hassan Malak, Lu Hai Yan, and Lu Jie 2009, 'A Framework for Delivering Personalized e-Government Services from a Citizen-Centric Approach', ACM in cooperation with the Austrian Computer Society, Austria, pp. 434-438. en_US
dc.identifier.issn 978-1-60558-660-1 en_US
dc.identifier.other E1 en_US
dc.identifier.uri http://hdl.handle.net/10453/12914
dc.description.abstract E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. This framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. en_US
dc.language English en_US
dc.publisher ACM in cooperation with the Austrian Computer Society en_US
dc.relation.hasversion Accepted manuscript version en_US
dc.relation.isbasedon http://dx.doi.org/10.1145/1806338.1806419 en_US
dc.rights © ACM 2009. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services (iiWAS2009), 2009 http://doi.acm.org/10.1145/1806338.1806419 en_US
dc.title A Framework for Delivering Personalized e-Government Services from a Citizen-Centric Approach en_US
dc.parent Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services (iiWAS2009) en_US
dc.journal.volume en_US
dc.journal.number en_US
dc.publocation Austria en_US
dc.identifier.startpage 434 en_US
dc.identifier.endpage 438 en_US
dc.cauo.name FEIT.School of Software en_US
dc.conference Verified OK en_US
dc.for 080612 en_US
dc.personcode 10762084 en_US
dc.personcode 000516 en_US
dc.personcode 001038 en_US
dc.percentage 100 en_US
dc.classification.name Interorganisational Information Systems and Web Services en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom Information Integration and Web-based Applications and Services en_US
dc.date.activity 20091214 en_US
dc.location.activity Kuala Lumpur, Malaysia en_US
dc.description.keywords Citizen-centric, e-government services, Personalization, User profile, Framework en_US
dc.staffid en_US
dc.staffid 001038 en_US


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