A Framework for Delivering Personalized e-Government Services from a Citizen-Centric Approach
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| dc.contributor.author | Al- Hassan Malak | en_US |
| dc.contributor.author | Lu Hai Yan | en_US |
| dc.contributor.author | Lu Jie | en_US |
| dc.contributor.editor | Gabriele Kotsis, David Taniar, Eric Pardede, Ismail Khlil | en_US |
| dc.date.accessioned | 2010-07-15T07:28:36Z | |
| dc.date.available | 2010-07-15T07:28:36Z | |
| dc.date.issued | 2009 | en_US |
| dc.identifier | 2009001882 | en_US |
| dc.identifier.citation | Al- Hassan Malak, Lu Hai Yan, and Lu Jie 2009, 'A Framework for Delivering Personalized e-Government Services from a Citizen-Centric Approach', ACM in cooperation with the Austrian Computer Society, Austria, pp. 434-438. | en_US |
| dc.identifier.issn | 978-1-60558-660-1 | en_US |
| dc.identifier.other | E1 | en_US |
| dc.identifier.uri | http://hdl.handle.net/10453/12914 | |
| dc.description.abstract | E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. This framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. | en_US |
| dc.language | English | en_US |
| dc.publisher | ACM in cooperation with the Austrian Computer Society | en_US |
| dc.relation.hasversion | Accepted manuscript version | en_US |
| dc.relation.isbasedon | http://doi.acm.org/10.1145/1806338.1806419 | en_US |
| dc.rights | © ACM 2009. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services (iiWAS2009), 2009 http://doi.acm.org/10.1145/1806338.1806419 | en_US |
| dc.title | A Framework for Delivering Personalized e-Government Services from a Citizen-Centric Approach | en_US |
| dc.parent | Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services (iiWAS2009) | en_US |
| dc.journal.volume | en_US | |
| dc.journal.number | en_US | |
| dc.publocation | Austria | en_US |
| dc.identifier.startpage | 434 | en_US |
| dc.identifier.endpage | 438 | en_US |
| dc.cauo.name | FEIT.School of Software | en_US |
| dc.conference | Verified OK | en_US |
| dc.for | 080612 | en_US |
| dc.personcode | 000516;001038;10762084 | en_US |
| dc.percentage | 000050 | en_US |
| dc.classification.name | Interorganisational Information Systems and Web Services | en_US |
| dc.classification.type | FOR-08 | en_US |
| dc.edition | en_US | |
| dc.custom | Information Integration and Web-based Applications and Services | en_US |
| dc.date.activity | 20091214 | en_US |
| dc.location.activity | Kuala Lumpur, Malaysia | en_US |
| dc.description.keywords | Citizen-centric, e-government services, Personalization, User profile, Framework | en_US |
| dc.staffid | en_US |
