Email as co-habitat in distributed organisations

Abstract

Email has now become so ubiquitous that it has surpassed its early role as an asynchronous communication tool. Having contributed to the rise of the distributed organisation, email is being used in diverse ways and for purposes for which it was not intended. It is no longer a technology of individual habitats, but one where members of distributed organisations co-habit. This paper charts the study of email management, from early investigations of personal approaches to handling email overload, through to a review of software applications designed to ameliorate this. It suggests that while email has been appropriated for information and knowledge management, there has been minimal analysis of this beyond the individual. Therefore, it presents a case study of a distributed organisation, detailing the process by which email was leveraged for organisational knowledge through the design of an application that enabled visualisation of email data.