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  • Sales Force Effectiveness: The Role of Market Orientation and Sales Force Autonomy 
    Brooke M; Gudergan Siggi (Australian and New Zealand Marketing Academy Conference, 2001)
    We present a conceptual model of sales force effectiveness. The model explains the effects on and of market-orientation and sales force autonomy as the central factors in our model. We develop six propositions and discuss ...
  • The same strategic HRM issues predict performance in both for-profit and non-profit organizations in a key knowledge-intensive industry 
    Teo, S. T; Rodwell, J. J (Australian and New Zealand Academy of Management, 2004)
    This paper examines the adoption of strategic human resource management (HRM) by for-profit and nonprofit knowledge-intensive health services (HS) organisations in Australia. Survey data collected from senior executives ...
  • Satisfaction with services: An impact-performance analysis for soccer-fan satisfaction judgements 
    Sarstedt Marko; Schwaiger Manfred; Ringle Christian; Gudergan Siggi (ANZMAC, 2009)
    Fan satisfaction is with services is a key element to successfully compete in the soccer industry. In this paper we examine the antecedent factors that explain the variations in overall service satisfaction judgements. We ...
  • Saving fun for a boring future 
    Noguti Valeria; Onay Selcuk (Otago University, 2007)
    We discuss how experiences that fill a future waiting period, such as focusing on fun or boring future activities, affect intertemporal choices. We propose that savoring, the positive utility derived from anticipating ...
  • Schwartz Values Clusters and Tourists' Activities 
    Lee Julie; Soutar Geoffrey; Daly Timothy; Kelley James; Louviere Jordan (Otago University, 2007)
    Values have been related to tourist activities, producing contrasting results in different studies. This study helps to clarify the relationship between value patterns or segments and tourist activities using two different ...
  • Scientific method and marketing: an analytical framework 
    Wilkinson Ian; Young Louise (University of New South Wales, 2002)
    The fundamental issues and problems underlying debates concerning the nature of scientific method are summarised and presented in terms of five basic elements of science, i.e, theory, observations, action and two kinds ...
  • Scoping the challenge - arts management in times of uncertainty 
    Burton Christine (Deakin University, 2002)
    This paper is based on research undertaken by the University of Technology, Sydney with partner museums in Sydney and Canberra. It outlines the context of change heralded by recent government reports, which have an impact ...
  • Scratching the surface of skincare product advertising in Australia 
    Hingorani Anurag (Institute for Consumer and Behaviour Research, 2005)
    This paper identifies some advertising tactics of skin care product marketers by examining ads in certain issues of popular Australian women's magazines published in 2003. It extends the work of Hingorani (2002) by ...
  • Seeking simplicity in complexity: profiling consumers who prefer easy-to-use products in the DVD recorder market 
    Burke Paul (Australian and New Zealand Marketing Academy Conference, 2005)
    Much literature has established that ease-of-use is important in determining adoption of an overall product category or activities such as online shopping and trading. Its role is less clear, however, in differentiating ...
  • Service innovation - lessons from modularization and open innovation - a new service value 
    Sivaprakasam Shankar; Agarwal Renu (ANZAM, 2011)
    The traditional manufacturing model of volume-variety influencing the conduct of business is not entirely representative of service-centric business. The latter has two key differences â¿¿ it is much more end-user centric ...
  • Service Quality and its contribution to Price Premium though Service Loyalty: a B2B Perspective 
    Rauyruen Papassapa; Miller Kenneth (Manchester Business School, 2007)
  • Sevice quality of entertainment parks in Vietnam: a replication study 
    Nguyen, T.; Barrett, N. J; Trang, N. (Australian and New Zealand Marketing Academy Conference, 2003)
    The purpose of this study was to test the SERVQUAL instrument in entertainment parks in Vietnam. It also examined the relationship between the components of SERVQUAL and satisfaction, and the relationship between ...
  • Shaping the future worker 
    Bye Jayne (Pacific Employment Relations Association, 2005)
    The vocationalisation of Australian post-compulsory schooling, usually linked to the commissioning and release of the Finn (1991) and Mayer (1992) reports, has been the focus of considerable debate. In psrticular, it ...
  • Sites of experience: The functions of urban tourism precincts 
    Edwards Deborah; Schlenker Katie; Griffin Anthony; Hayllar Bruce (Griffith University and CAUTHE, 2008)
    A key element of a successful tourism industry is the ability to recognize and deal with change across a wide range of key factors and the way they interact. Key drivers of global change can be classified as Economic, ...
  • Six sigma measurement in a service organisation 
    Hall Jeremy; Davis Douglas (Australian and New Zealand Academy of Management, 2006)
    Six sigma was developed in manufacturing industry and provides a structured approach to business improvement focusing on customers' needs, data collection and analysis. Recently six sigma has become popular in service ...
  • SKIF: A Data Imputation Framework for Concept Drifting Data Streams 
    Zhang Peng; Zhu Xingquan; Tan Jianlong; Guo Li (ACM, 2010)
    Missing data commonly occur in many applications. While many data imputation methods exist to handle the missing data problem for databases, when applied to concept drifting data streams, these methods share some common ...
  • A social capital perspective on customer club performance: empirical insights 
    Gudergan Siggi; Cox David; Lings Ian (Australian and New Zealand Marketing Academy Conference, 2005)
    We present a conceptual model and preliminary empirical assessment drawing on data from a sample of 117 members of a mortgage brokerage customer club (representing a 39% response rate), to examine how social capital ...
  • Social consequences of rural events: developing knowledge, aiding planning 
    Reid Sacha (TTRA-Canada, 2006)
    Events have a range of consequences for host communities. While a number of researchers have focussed upon impact assessment there are some fundamental issues which require addressing. Firstly, most research investigating ...
  • Social psychological underpinnings of the satisfaction mirror 
    Ellis R Susan; Gudergan Siggi; Johnson Lester (Australian and New Zealand Marketing Academy Conference, 2005)
    We analyse the satisfaction mirror the positive but atheoretical correlation between customer satisfaction and employee job satisfaction using a set of theories and constructs from social psychology in order to identify ...
  • Something old, something new:are new organizational practices replacing old ones or do they co-exist? 
    Palmer, I. C; Dunford, R.; Benveniste, J.; Crawford, J. D (Australian and New Zealand Academy of Management, 2005)
    The new organizational forms literature argues that 'new' ways of organizing are required to ensure speed, flexibility and innovation. Originally it was asserted that 'new' organizational practices will replace 'old' ...