Browsing by Author "Zhang, Zhiwang"

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Browsing by Author "Zhang, Zhiwang"

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  • Zhang, Peng; Zhu, Xingquan; Zhang, Zhiwang; Shi, Yong (IOS Press, 2010)
    Excessive lose of customer account is becoming a major headache for VIP E-Mail hosting companies. Analysis of what kind of customer is more prone to lose and finding the appropriate measures to sustain those customers has ...