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Browsing by Author "Vo Anne"

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Call centre job functions and the quality of work life: revisiting the job characteristics model

Hannif Zeenobiyah; Vo Anne (Academy of International Business and Economics, 2011)

The aim of this paper is to determine the relationship between job functions, which cover three interrelated concepts: job content, job variety, and job autonomy, and the quality of work life (QWL). The two case studies ...
The transfer of training and development policies and practices in a developing country- the case of Japanese subsidiaries in Vietnam

Vo Anne; Hannif Zeenobiyah (Routledge, 2012)

This paper examines the interaction between `home-country¿ and `host-country¿ effects in determining human resource management (HRM) policies and practices in multinational companies (MNCs) in the context of a developing ...
Unhealthy work? The policy-practice divide in Australian Call Centres

Hannif Zeenobiyah; Lamm Felicity; Vo Anne (ER Publishing Ltd, 2010)

Call centres have attracted the attention of researchers globally due to their implementation of new forms of work organisation and the implications these represent for the workforce. While there has been a great deal ...
Unsafe/Unhealthy work? OH&S outcomes in Australian Call Centres

Hannif Zeenobiyah; Lamm Felicity; Vo Anne (International Employment Relations Association, 2010)

Call centres have attracted the attention of researchers globally due to their implementation of new forms of work organisation and the implications these represent for the workforce. While there has been a great deal ...
Unsafe work? OHS outcomes in Australian Call Centres

Hannif Zeenobiyah; Lamm Felicity; Vo Anne (International Employment Relations Association, 2009)

Call centres have attracted the attention of researchers globally due to their implementation of new forms of work organisation and the implications these represent for the workforce. While there has been a great deal ...

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Browsing by Author "Vo Anne"

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Browsing by Author "Vo Anne"