Browsing by Author "Mcdonnell, Anthony"

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Browsing by Author "Mcdonnell, Anthony"

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  • Hannif, Zeenobiyah; Mcdonnell, Anthony; Connell, Julia; Burgess, J. (Taylor & Francis Group, 2013)
    In terms of service work, teams tend to be more prevalent in call centres than in other service industries. While the literature highlights key debates surrounding the use of teams in call centres, most of it is drawn from ...
  • Hannif, Zeenobiyah; Connell, Julia; Burgess, John; Mcdonnell, Anthony (AIRAANZ, 2011)
    In the organisational context, high-trust relations can be seen as both conducive to and an indicator of a positive and productive workplace climate. Since their emergence, call centres have been criticised in the ...
  • Hannif, Zeenobiyah; Mcdonnell, Anthony; Connell, Julia; Burgess, John (National Institute of Labour Studies Inc., 2010)
    Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT together with the internal restructuring of organisations, to reduce costs ...