Xiao Yan Shan; Liu Bo; Luo Dan; Cao Longbing; Deng Feiqi; Hao Zhifeng
(Inderscience, 2010)
In this paper, we introduce multiple agents, knowledge discovery and data mining into customer relationship management (CRM) to set up the architecture of a multi-agent-based CRM system (MAB-CRM), and then use the SVMs-based ...