Browsing by Subject "Customer services."

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Browsing by Subject "Customer services."

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  • Daniel, Kerry (1998)
    Customer contact personnel (CCP) are recognised as a key determinant in the attainment of customer satisfaction and service quality. While they are readily acknowledged as often representing the service in the eyes of the ...
  • Bauer, Leesa Maree (2000)
    Customer satisfaction with the Information Technology Help Desk is the focus of this study. Technology in the workplace has increased exponentially. Therefore customers are more reliant on the Help Desk then ever before. ...