Browsing by Subject "Customer relations."

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Browsing by Subject "Customer relations."

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  • Daniel, Kerry (1998)
    Customer contact personnel (CCP) are recognised as a key determinant in the attainment of customer satisfaction and service quality. While they are readily acknowledged as often representing the service in the eyes of the ...
  • Sukara, Brett (2012)
    Competitiveness of organisations and in particular resource-based organisations such as supply chain companies which are operating as part of a network could be improved by reducing or eliminating gaps between their ...