Browsing by Author "Burgess John"

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Browsing by Author "Burgess John"

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  • Australian call centres: Time to search for a new management model? 
    Burgess John; Hannif Zeenobiyah; Connell Julia (International Employment Relations Association, 2009)
    As businesses restructure their operations the number of call centres is growing through ICT developments. Indeed the ACTU (2002) have argued that call centres are well placed to represent an e-commerce gateway for many ...
  • Australian call centres: Time to search for a new management model? 
    Connell Julia; Hannif Zeenobiyah; Burgess John (International Employment Relations Association, 2009)
    As businesses restructure their operations the number of call centres is growing through ICT developments. Indeed the ACTU (2002) have argued that call centres are well placed to represent an e-commerce gateway for many ...
  • Call Centres and the Quality of Work Life: Towards a Research Agenda 
    Hannif Zeenobiyah; Burgess John; Connell Julia (Blackwell Publishing Ltd, 2008)
    Concerns about job quality have become more widespread, crossing all industries and occupations. The call centre sector in particular has risen to the forefront of discussions about job quality because of the rapid growth ...
  • Call centres, the Networked Economy and the Value Chain 
    Rainnie Al; Barret Roweena; Burgess John; Connell Julia (Blackwell Publishing Ltd, 2008)
    In July 2006, members of Monash University¿s Australian Centre for Research in Employment and Work (ACREW) joined with colleagues from King¿s College London to hold a conference focused on `Socially responsive, sociallyresponsible ...
  • Employment Issues in Australian Public Sector Call Centres: Differences and Similarities with the Private Sector 
    Burgess John; Connell Julia; Hannif Zeenobiyah (International Employment Relations Association, 2005)
    Call centre development has been extensive and ongoing across the industrial world. These developments have resulted from an ongoing process of consolidation and restructuring ofservice work that has been facilitated by ...
  • HRM and job quality: An overview 
    Burgess John; Connell Julia (Routledge, 2008)
    This special issue volume focuses on research into Human Resource Management (HRM) and job quality. Improving job quality is firmly on the public policy agenda in the European Union (EU) and is central to the International ...
  • The influence of precarious employment on career development: the current situation in Australia 
    Connell Julia; Burgess John (Emerald Group Publishing, 2006)
    The aim of this article is to explore the influence of precarious (temporary) employment on employability and career development. Design/methodology/approach ¿ The article draws together primary and secondary research ...
  • Job Quality - What does it mean, what does it matter? Comparisons between Australia and the UAE 
    Connell Julia; Burgess John; Hannif Zeenobiyah (Group Researching Organisations, Work, Employment and Skills, 2008)
    This review article considers research into job quality that was undertaken in Australia and Europe before discussing the very different labour market of the UAE with a particular focus on Dubai. The paper will also explore ...
  • Temporary Agency Work and Precarious Employment: A Review of the Current Situation in Australia and New Zealand 
    Burgess John; Connell Julia; Rasmussen E (Rainer Hampp Verlag, 2005)
    This paper reviews three key issues associated with temporary agency work (referred to as agency work herewith) by drawing on Australian and New Zealand trends and experiences. First, the authors contend that it is surprising, ...
  • Temporary Agency Work and the Evolving Employment Model in Australia 
    Burgess John; Connell Julia (International Employment Relations Association, 2006)
    This article reviews agency employment in Australia in the context of a shifting national employment model and underlying labour regulation regime. The development of agency employment is instructive in the way that standard ...
  • Temporary agency work: conceptual, measurement and regulatory issues 
    Burgess John; Connell Julia (Group Researching Organisations, Work, Employment and Skills, 2005)
    This article examines the evolving temporary agency work sector in Australia. Agency work is expanding in Australia and in many other Organisation for Economic Cooperation and Development (OECD) economies, reflecting a ...
  • Temporary work and Human Resources Management: issues, challenges and responses 
    Burgess John; Connell Julia (Emerald Insight, 2006)
    Abstract: Purpose ¿ The purpose of this paper is to introduce the special issue volume that examines a range of concerns, challenges and responses relating to temporary workers and human resource management (HRM). ...
  • The Temporary Work Sector in Australia and Ireland: Modest, growing and under-recorded 
    Burgess John; Connell Julia; Green Roy (University of New South Wales, 2005)
    While temporary agency work possesses several conceptual and empirical challenges for researchers, it also poses challenges for regulators. This paper considers some of these challenges concerning various definitions, ...
  • Working Time Flexibilities: A Paradox in Call Centres? 
    Hannif Zeenobiyah; Mcdonnell Anthony; Connell Julia; Burgess John (National Institute of Labour Studies Inc., 2010)
    Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT together with the internal restructuring of organisations, to reduce costs ...