Browsing by Author "Burgess, John"

UTSePress Research/Manakin Repository

Search UTSePress Research

Browse

My Account

Browsing by Author "Burgess, John"

Sort by: Order: Results:

  • Connell, Julia; Hannif, Zeenobiyah; Burgess, John (International Employment Relations Association, 2009)
    As businesses restructure their operations the number of call centres is growing through ICT developments. Indeed the ACTU (2002) have argued that call centres are well placed to represent an e-commerce gateway for many ...
  • Hannif, Zeenobiyah; Burgess, John; Connell, Julia (Blackwell Publishing Ltd, 2008)
    Concerns about job quality have become more widespread, crossing all industries and occupations. The call centre sector in particular has risen to the forefront of discussions about job quality because of the rapid growth ...
  • Rainnie, Al; Barret, Roweena; Burgess, John; Connell, Julia (Blackwell Publishing Ltd, 2008)
    In July 2006, members of Monash University?s Australian Centre for Research in Employment and Work (ACREW) joined with colleagues from King?s College London to hold a conference focused on `Socially responsive, ...
  • Burgess, John; Connell, Julia; Hannif, Zeenobiyah (International Employment Relations Association, 2005)
    Call centre development has been extensive and ongoing across the industrial world. These developments have resulted from an ongoing process of consolidation and restructuring ofservice work that has been facilitated by ...
  • Burgess, John; Connell, Julia (Routledge, 2008)
    This special issue volume focuses on research into Human Resource Management (HRM) and job quality. Improving job quality is firmly on the public policy agenda in the European Union (EU) and is central to the International ...
  • Connell, Julia; Burgess, John (Emerald Group Publishing, 2006)
    The aim of this article is to explore the influence of precarious (temporary) employment on employability and career development. Design/methodology/approach ? The article draws together primary and secondary research ...
  • Connell, Julia; Burgess, John; Hannif, Zeenobiyah (Group Researching Organisations, Work, Employment and Skills, 2008)
    This review article considers research into job quality that was undertaken in Australia and Europe before discussing the very different labour market of the UAE with a particular focus on Dubai. The paper will also explore ...
  • Burgess, John; Connell, Julia; Rasmussen, E (Rainer Hampp Verlag, 2005)
    This paper reviews three key issues associated with temporary agency work (referred to as agency work herewith) by drawing on Australian and New Zealand trends and experiences. First, the authors contend that it is surprising, ...
  • Burgess, John; Connell, Julia (International Employment Relations Association, 2006)
    This article reviews agency employment in Australia in the context of a shifting national employment model and underlying labour regulation regime. The development of agency employment is instructive in the way that standard ...
  • Burgess, John; Connell, Julia (Group Researching Organisations, Work, Employment and Skills, 2005)
    This article examines the evolving temporary agency work sector in Australia. Agency work is expanding in Australia and in many other Organisation for Economic Cooperation and Development (OECD) economies, reflecting a ...
  • Burgess, John; Connell, Julia (Emerald Insight, 2006)
    Abstract: Purpose ? The purpose of this paper is to introduce the special issue volume that examines a range of concerns, challenges and responses relating to temporary workers and human resource management (HRM). ...
  • Burgess, John; Connell, Julia; Green, Roy (University of New South Wales, 2005)
    While temporary agency work possesses several conceptual and empirical challenges for researchers, it also poses challenges for regulators. This paper considers some of these challenges concerning various definitions, ...
  • Hannif, Zeenobiyah; Connell, Julia; Burgess, John; Mcdonnell, Anthony (AIRAANZ, 2011)
    In the organisational context, high-trust relations can be seen as both conducive to and an indicator of a positive and productive workplace climate. Since their emergence, call centres have been criticised in the ...
  • Hannif, Zeenobiyah; Mcdonnell, Anthony; Connell, Julia; Burgess, John (National Institute of Labour Studies Inc., 2010)
    Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT together with the internal restructuring of organisations, to reduce costs ...