A Demographic Survey of GSM Subscribers’ Opinion on Quality of Service: A Study of Three Towns in Edo State, Nigeria

aliga paul aliga
Okoro Felix Moibi
Erimafa John Tunde


This paper evaluated subscribers’ opinion on the Quality of Service (QoS) of GSM in Edo State, Nigeria. Four major GSM operators were used for the analysis. Data were generated through questionnaire administration. Information from respondents was analysed using descriptive analysis. The results of the analysis showed that the GSM respondents were not satisfied with the QoS provided by the network operators. The implication of this is that lack of attention to the improvement of QoS by GSM service providers would significantly decrease service use by subscribers in the chosen demographic region. The paper hence, aimed at identifying QoS problems in the selected region and proffering solutions to identified problems.


GSM Subscribers, Service Providers, QoS, Billing System, Peak Period

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