Improvement of job satisfaction and organisational commitment through work group identification: an examination of the quantity surveyors in Hong Kong

Wai Yee Betty Chiu, Fung Fai Ng


Abstract

Though extant literatures in other sectors indicatethat job satisfaction and organizational commitment are important fordetermining individual and organisational outcomes, limited related researchhas been conducted amongst quantity surveyors in Hong Kong. Given cooperativeworking arrangement in the quantity surveying profession, work groupidentification is regarded as an important antecedent for determining jobsatisfaction and organisational commitment. The aim of this study is to examinewhether work group identification improves job satisfaction and organisationalcommitment. A questionnaire survey is conducted to collect data from quantitysurveyors working in private sector. A total of 71 valid responses are obtainedfrom 509 contacted quantity surveyors in Hong Kong. Bivariate correlation andmultiple regression analyses are performed to find the significance ofrelationships among the variables. Data analysis results support mosthypotheses. Work group identification is found to have significant positiveeffect on job satisfaction, affective and normative commitment. The finding isa bold step for quantity surveying companies to improve their quantity surveyors’job satisfaction and commitment level. The role of other contextual and organisationalfactors on job satisfaction and organisational commitment needs to becomplemented for future research.

Keywords

work group identification, job satisfaction, organisational commitment, social exchange theory, quantity surveyors

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